The Implementasi Total Quality Management (TQM) di SD Al-Hikmah Surabaya
DOI:
https://doi.org/10.14421/manageria.2018.31-06Keywords:
Total Quality Management, Education Quality, Al-Hikmah Elementary SchoolAbstract
This research aims to analyze and explain the key factors contributing on successful implementation of total quality management in Al-Hikmah Primary School of Surabaya. The sustainability of total quality management in Al-Hikmah Elementary School is proven by the increasing number of students’ enrolment which exceeded the fixed quota; the high level of teachers and students achievement; as well as the big number of competitive graduates. Using qualitative descriptive approach, this research finds that successful implementation of total quality management is highly dependent on top-down leadership system of the school, effective communication among stakeholders, the properly measured reward and punishment to students, and the continous internal and external assessment of educational quality management.
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Asmuni. “Konsep Mutu dan Total Quality Management dalam Dunia Pendidikan.” Ta’dib, XVIII no. 1 (Juni, 2013).
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Gaspers. Total Quality Management. Jakarta: Gramedia Pustaka, 2002.
Hasan, Muhammad. “Total Quality Mangement in Higer Education: A Review.” International Journal of Human Resource Studies 4 no. 3 (2014).
Husna, Aini. “Penerapan Manajemen Mutu Terpadu dan Dampaknya di SD Budi Mulia Dua Sedayu Buntul.” Jurnal Penelitian Ilmu Pendidikan 7 no. 1 (2014).
Jasuri. “Implementasi Total Quality Management Pada Kelas Internasional dan Akselerasi MTs. PMII Assalam Surakarta.” Tadbir: Jurnal Manajemen Pendidikan Islam 2 no. 1 (2014).
Kotler, Philip dan Gary Amstrong. Principle of Marketing. New York: Prentice Hall 11 th Edition, 2001.
Marno dan Triyo Supriyatno. Manajemen dan Kepemimpinan Islam. Bandung: PT Refika Aditama, 2008.
Minarti, Sri. Management Sekolah: Mengelola Lembaga Pendidikan Secara Mandiri. Yogyakarta: Ar- Ruzz Media, 2011.
Oakland, J.S. Total Quality Management: Text with Cases. Oxford: Routledge, 2003.
Parasuraman A, Leonard Berry, dan Valarie A. Zeithaml. “The Nature and Determinant of Custumer Expectations of Service.” Journal of the Academy of Marketing Science 21, (1993): 1-112.
Porter Michael, E. Competitive Strategy, Technique for Analyyzing Industries and Compotitors. New York: Mc Milan Publishing Co, 1991.
Ross, E. J. Total Quality Management. London. Kogan Page Ltd, 1994.
Sagala, Syaiful. Manajemen Strategik dalam Peningkatan Mutu Pendidikan. Bandung: Alfabeta, 2011.
Sallis, Edward. Total Quality Management in Education. Yogyakarta: IRCiSoD, 2015.
Samani, Muchlas. Manajemen Sekolah. Yogyakarta: Adicita Karya Nusa, 2009.
Sugiono. Metode Penelitian Kombinasi. Bandung: Alfabeta, 2011.
----------. Metode Penelitian Pendidikan. Bandung: Alfabeta, 2011.
Sukardi. Metodologi Penelitian Pendidikan. Yogyakarta: Bumi Aksara, 2007.
Supriyanto, Ahmad. “Implementasi Total Quality Management dalam Sistem Manajeme Mutu Pembelajaran di Institusi Pendidikan.” Cakrawala Pendidikan, XXX no. 1 (Februari, 2011).
Syaifuddin. Manajemen Mutu Terpadu dalam Pendidikan. Jakarta: Grasindo, 2000.
Suharsaputra, Uhar. Manajemen Pendidikan Perguruan Tinggi. Bandung: PT Refika Aditama, 2015.
Tenner, R. Arthur, Detoro J. Irving. Total Quality Management Three Steps to Continous Improvement. California: New York Addison-Wesley Publishing Company, 2011.
Riyanto. Penelitian Kualitatif. Surabaya: SIC, 2003.
Zahroh, Aminatul. Total Quality Management. Yogyakarta: Ar-Ruzz Media, 2014.
Rubaman, Maman. “Mengukur Kepuasan Masyarakat terhadap Pelayanan Pendidikan.” Jurnal Madani 1 (Mei, 2008).
Yusminna, Erra. “Implementasi Manajemen Mutu Terpadu dalam Peningkatan Kinerja Sekolah Pada SMK Negeri 1 Banda Aceh”. Jurnal Administrasi Pendidikan 4 no. 2 (2014).
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2018-07-19
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