IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN FACILITIES TO IMPROVE INSTITUTION QUALITY SCHOOL

Authors

  • Poetri Leharia Pakpahan Universitas Islam Negeri Sunan Kalijaga, Yogyakarta, Indonesia
  • Wiji Hidayati Universitas Islam Negeri Sunan Kalijaga, Yogyakarta, Indonesia

DOI:

https://doi.org/10.14421/manageria.2021.61-07

Keywords:

Implementation of Total Quality Management, Infrastructure Management, Quality of Education

Abstract

One of the improvements in the quality of education is the fulfillment of the needs for facilities and adequate, quality, and ready-to-use educational infrastructure. So as for the impact of the lack of proper infrastructure of school institutions, namely that it can reduce student achievement in learning activities, especially in class. Therefore, to improve the quality of education in schools, management of facilities and infrastructure is needed to meet the needs of the student learning process at school. This study aims to determine the implementation of total quality management in improving the quality of infrastructure in schools. This research using library research with analytical study methods (library research), namely research carried out using a library alias literature, either in the form of notes, books, journals, or reports of previous research results. The analytical study used is content analytical and analytical descriptions of total quality management to improve infrastructure at school. The results of this study indicate that the facilities and infrastructure at the school are inadequate standards. Therefore, the use of infrastructure in the learning process must also be improved, as an increase in service quality continuously meets the reality and expectations for customers.

Downloads

References

Arbangi et al. (2016). Education Quality Management. Jakarta: Kencana.

Bafadal, Ibrahim. (2004). Supplies Management Theory and Application. Jakarta: Bumi Aksara.

Barnawi and M. Arifin. (2012). School Facilities and Infrastructure Management. Yogyakarta: Ar-Ruzz Media.

Barros, Síria. Paulo Sampaio, P. S. (2014). Quality Management Principles And Practices Impact On The Companies' Quality Performance. ICQ' Tokyo, Japan. 1(5).

Bungin, Burhan. (2007). Qualitative Research Methodology of Actualization of Contemporary Variants. Bandung: PT. Rajagrafindo Persada.

Dahlia. (2018). Infrastructure Management in Improving Quality Quality of the Daar Ulum Islamic Institute of Asahan Regency. Journal of Islamic Education Management. 2(2).

Firmansyah, Tri. and A. T. (2018). The Effectiveness Of Utilizing Facilities And Infrastructure In Improving Service Quality. Journal of Management and Education Supervision. 2.

Harahap, Nursapia. (2014). "Library Research." Iqra Journal. 08(01).

Hasan, M Iqbal. (2002). Principles of Research Methodology Material. Jambi: Ghalia Indonesia.

Herteno, Rudy. (2016). Visualization of the Spatial Cluster of Damage to School Facilities and Infrastructure. Journal Speed - Engineering and Education Research Center. 8(2).

Huda, Mohammad Nurul. (2018). Optimization Of Facilities And Infrastructure In Improving Student Achievement. Islamic Education Management. VI(2).

Huriyah, Lilik and Endraswari. (2016). Implementation of Total Quality Management (TQM) in Improving Public Service Quality at UIN Sunan Ampel Surabaya. JOIES Journal of Islamic Education Studies. 1(2).

Husain, Moh Iqra A. F. A. N. and S. R. M. (2017). Implementation Of Total Quality Management In Sdn 30 Kota Selatan. 02(1).

Indana. N. (2017). Implementation of Total Quality Management (TQM) in Improving the Quality of Education. Al-Idaroh Journal. 1(1).

Indrawan, Irjus. (2015). Introduction to School Facilities and Infrastructure Management. Yogyakarta: Deepublish.

Irawan. H. (n.d.). 10 Principles of Customer Satisfaction. Bandung: Elex Media Komputindo.

Ismail, Feiby. (2016). Implementation of Total Quality Management (TQM) in Educational Institutions. Iqra Scientific Journal. 10(2).

Jacqueline S. Goldberg, B. R. C. (2002). "Quality Management in Education: Building Excellence and Equity in Student Performance." QMJ. 9(4.).

Jamaa, Suleiman Aden. (2010). "The effectiveness of applying total quality management in Public Senior High School Kasihan 1 Bantul, Yogyakarta Indonesia." Journal of Education., 3(1).

Khikmah, Nur. et al. (2019). "Implementation of Total Quality Management in Improving School Quality in SMA Negeri 1 Slawi, Tegal Regency." Journal of Education Management. 8(1).

Kompri. (2014). School Management: Theory and Practice. Bandung: Alfabeta.

Koridin and Wresni Pujiyati. (2019). "The Influence of Financial Management and Infrastructure Management on the Quality of the Learning Process in Elementary Schools in the Education Service Unit (Uptd) of Balongan Education, Indramayu Regency." Journal of Education., V.

Law of the Republic of Indonesia No. 20 of 2003 concerning the Education System National and PPRI 2005. (2017). Bandung: Citra Umbara.

Maghfiroh, Lailatul. (n.d.). Lailatul Maghfiroh. Journal of Islamic Education Studies. 1(1).

Manurung, Restika. Harapan, Edi. Tahrun, A. S. (2020). Infrastructure Management at Prabumulih City 1 Elementary School. Journal of Education Management. 2(2).

Matin and Nurhattati Fuad. (2016). Concept and Management of Educational Facilities and Infrastructure Its application. Bandung: PT Raja Grafindo Persada.

Mulyasa, E. (2009). School-Based Management: Concept, Strategy, and Implementation. Bandung: Rosdakarya.

Narbuko, Cholid and Abu Achmadi. (2009). Research Methodology, Prints 10. Earth Literacy.

Nur, M. (2001). Total Quality Management. Jambi: Ghalia.

Nurbaiti. (2015). Management of School Facilities and Infrastructure. Education Manager. 9(4), 538-545.

Nurmadiah. (2018). Management of Facilities and Infrastructure. Journal Al-Afkar. VI(1.).

Pineda, Aaron Paul M. (2013). Total Quality Management In Educational Institutions: Influences On Customer Satisfaction. Asian Journal Of Management Sciences And Education. Issn: 2186-845x Issn: 2186-8441. 2(3).

Prastyawan. (2016). Management of Educational Facilities and Infrastructure. Al Hikmah, Journal of Islamic Studies., 6.(1).

Puspaningtyas, Meinarti. (2018). Implementation Of Infrastructure Facilities And Quality Of Education Service Management On Student Satisfaction In Smkn 1 Singosari, Malang District. Jayanegara Management Journal. 10(2).

Raharjo, Patience Budi. (n.d.). School Management to Achieve Exciting Superior Schools: A Case Study at Sman 1 Sleman Yogyakarta. Journal of Education and Culture. 1(2).

Rahmi, Sri. (2015). Total Quality Management in Advancing Islamic Education. Intellectuals. 3(1).

Siswanto, Edy. D. H. (2020). Management Indicators Of Good Infrastructure Facilities To Improve School Quality. International Journal on Education, Management and Innovation (IJEMI). e-ISSN: 2716-2338. 1(1).

Sanjaya, Wina. (2006). Learning in Competency-based Curriculum Implementation. Jakarta: Prenada Media Group.

Septiadi, Wahyu. (2019). Overview of Total Quality Management (TQM) at Islamic Education Institutions. Journal of Nidhomul Haq Management of Islamic Education. 4(1).

Sobana, HE. (2006). Quality Management. Yogyakarta: Ekonisia.

Soejono and Abdurrahman. (1999). Research Methods of Thought and Application. Jakarta: PT. Rineka Cipta.

Sopiatin, P. (2010). Student Satisfaction Based Learning Management. Jambi: Ghalia Indonesia.

Sulistyorini and M. Fathurohman. (2014). The Essence of Islamic Education Management. Yogyakarta: Teras.

Surachman, Winarno. 1990. Introduction to Scientific Research: Basic Methods.

Suryabrata, Sumadi. (1983). Research Methodology. Jakarta: Grafindo

Tjiptono, Fandy. (2001). Prinsip-Prinsip Total Quality Service. Yogyakarta: Andi Offset.

Downloads

Published

2021-06-20

Issue

Vol. 6 No. 1 (2021)

Section

Articles

License

Copyright Notice

Authors who publish with this journal agree to the following terms:

    • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to copy and redistribute the material in any medium or format with an acknowledgement of the work's authorship and initial publication in this journal and also allows to remix, transform, and build upon the material for any purpose, even commercially with contributions under the same license as the original.
    • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.