Journal of Business Management and Islamic Banking

Analysis of Economic Factors Affecting the Financing of Bank Syariah Indonesia (BSI) in 2014–2024

Muhayyijah Fil Qurbah Shoolihah, Joko Setyono, Mega Rahmawati — Fri, 05 Dec 2025 00:00:00 +0700

Research Aims: This study aims to analyze the effect of macroeconomic variables on the total financing distributed by Bank Syariah Indonesia (BSI) during the period 2014–2024. The independent variables examined include the Statutory Reserve Requirement (GWM), Financing to Deposit Ratio (FDR), inflation, interest rates, and money supply.

Design/methodology/approach: The research employs a quantitative approach with a descriptive-causal method and uses multiple linear regression analysis as the data analysis technique. The data are secondary in nature, obtained from BSI annual reports, official publications of Bank Indonesia, and the Central Bureau of Statistics.

Research Findings: The findings indicate that inflation and GWM have a negative effect on total financing, while interest rates, money supply, and FDR have a positive effect. These results largely align with economic theory, although an anomaly is observed in the positive relationship between interest rates and financing, which theoretically should be negative.

Theoretical Contribution/Originality: This study contributes to the understanding of the relationship between macroeconomic conditions and financing activities in Islamic banking, particularly highlighting the unique dynamics of Bank Syariah Indonesia within the Indonesian macroeconomic context.

Research limitation and implication: The study is limited to the period 2014–2024 and focuses only on selected macroeconomic indicators. Future research could expand the scope by incorporating additional variables or employing different econometric models. The findings provide practical implications for policymakers and banking practitioners in formulating strategies to strengthen the resilience of Islamic banking amid macroeconomic fluctuations.

Customer Satisfaction as a Mediator of Experiential Marketing, Perceived Quality, and Perceived Value toward Customer Loyalty

Tue, 02 Dec 2025 00:00:00 +0700

Research Aims: This study aims to analyze the influence of experiential marketing, perceived quality, and perceived value on customer satisfaction and customer loyalty at ROS IN Hotel, as well as to examine the mediating role of customer satisfaction in strengthening the relationship between these factors and customer loyalty.

Design/methodology/approach: This study used a quantitative causal design to examine the influence of experiential marketing, perceived quality, and perceived value on customer loyalty, with customer satisfaction as a mediating variable. Data were collected from 40 customers of ROS IN Hotel Yogyakarta using a purposive sampling method and a structured questionnaire on a five-point Likert scale. The data were tested for validity and reliability, then analyzed using path analysis.

Research Findings: The results show that only perceived value significantly influences customer loyalty, both directly and through customer satisfaction, while experiential marketing and perceived quality have no significant effects. This indicates that post-pandemic hotel customers prioritize functional value (price, convenience, safety) over emotional experiences or perceived service quality, with customer satisfaction acting as a key mediator.

Theoretical Contribution/Originality: This study identifies perceived value as the key driver of customer loyalty in the post-pandemic hospitality sector, showing that customers prioritize functional benefits over experiential or perceived quality, with customer satisfaction as a mediator.

Research limitation and implication: This study, limited to customers of ROS IN Hotel Yogyakarta, implies that increasing perceived value is crucial for building satisfaction and loyalty, while enriching the theoretical understanding of post-pandemic customer behavior.

Artificial Intelligence Adoption and Financial Stability under Geopolitical Pressure: Evidence from Indonesia’s Digital Banking Sector

Anniza Citra Prajasari — Thu, 27 Nov 2025 00:00:00 +0700

Research Aims: This study investigates how Artificial Intelligence (AI) adoption and Geopolitical Risk Index (GPR) influence the financial stability of Indonesia’s digital banking sector, focusing on profitability (ROA) and credit risk (NPL).

Design/methodology/approach: Using annual panel data from 2021–2024 and employing regression and scenario-based simulations to evaluates both structural effects and conditional responses to varying GPR levels.

Research Findings: The findings reveal that higher AI adoption generally enhances profitability and reduces credit risk under low to moderate geopolitical risk. However, AI’s influence remains statistically insignificant, while GPR significantly decreases NPL, indicating conservative lending behaviorduring uncertainty. Operational efficiency and capital adequacy are identified as key internal factors influencing profitability.

Theoretical Contribution/Originality: This study contributes to the understanding of digital banking resilience by integrating econometric and simulation techniques, providing policy insights that emphasize adaptive credit risk frameworks, AI-driven risk management, and capital buffer adjustments amid geopolitical volatility.

Research limitation and implication: These findings imply that digital banks should prioritize strengthening operational efficiency and capital buffers, while leveraging AI adoption and GPR monitoring as supportive tools to mitigate potential pressures on profitability and credit quality.

This research model can be recalibrated using GPR data to predict NPL spikes and ROA decline.