N. Nasrulloh, N. D. Saputri, and A. K. Diantoro, “The Impact of Islamic Service Quality, Complaint Handling, and Margins on Customer Satisfaction in Islamic Financial Institutions: Pengaruh Kualitas Layanan Syariah, Penanganan Keluhan, dan Margin terhadap Kepuasan Nasabah di Lembaga Keuangan Syariah”, azzarqa, vol. 16, no. 1, pp. 115–136, Feb. 2025, doi: 10.14421/zdfxh932.