Enhancing Character Education through Total Quality Management: An Empirical Study in the Faculty of Education
Keywords:Total Quality Management, Character Education, Quality Learning Management, Educator Involvement, Educational Standards
This research explores the application of Total Quality Management (TQM) in enhancing character learning, specifically emphasizing religious and nationalist characters, at the MA Mu’allimin Nahdlatul Wathan Pancor, East Lombok. The study employed a qualitative descriptive field research approach, examining the comprehensive facets of education, including learning inputs, processes, outputs, and outcomes. Findings revealed the significant role of TQM in fostering high-quality education that meets academic and non-academic standards, involving systematic planning, active educator involvement, and proper infrastructure. This approach also manifested in subjects like moral theology, Pancasila, and Civic Education, instilling religious and nationalist characters alongside values such as integrity, independence, and cooperation. Notably, educators' competence emerged as pivotal to the success of this learning process. These implications extend beyond traditional TQM applications, suggesting its potential for broader usage in diverse education fields. It is further stressed that a comprehensive approach involving meticulous planning, extensive training, and active educator involvement is crucial to achieving quality education outcomes.
Abdurrahman & Soejono. (1999). Metodologi Penelitian Suatu Pemikiran dan Penerapannya. Rineka Cipta.
Aljaffan, A. H. (2017). A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance. International Business Research, 10(8), 11. https://doi.org/10.5539/ibr.v10n8p11
Chen, D.-P., Chang, S.-W., Burgess, A., Tang, B., Tsao, K.-C., Shen, C.-R., & Chang, P.-Y. (2023). Exploration of the external and internal factors that affected learning effectiveness for the students: A questionnaire survey. BMC Medical Education, 23(1), 49. https://doi.org/10.1186/s12909-023-04035-4
Cohen, L., Manion, L., & Morrison, K. (2017). Research Methods in Education (8th edition). Routledge.
Crawford, L. E. D., & Shutler, P. (1999). Total quality management in education: Problems and issues for the classroom teacher. International Journal of Educational Management, 13(2), 67–73. https://doi.org/10.1108/09513549910261122
Díez-Palomar, J., García-Carrión, R., Hargreaves, L., & Vieites, M. (2020). Transforming students’ attitudes towards learning through the use of successful educational actions. PLOS ONE, 15(10), e0240292. https://doi.org/10.1371/journal.pone.0240292
Hayati, F. N., Suyatno, S., & Susatya, E. (2022). Strengthening of Religious Character Education Based on School Culture in the Indonesian Secondary School. The European Educational Researcher, 3(3), 87–100. https://doi.org/10.31757/euer.331
Hoque, A. K. M. F., Hossain, M. S., & Zaman, M. A. (2017). Total Quality Management in Educational Institutions. In C. M. Tan & T. N. Goh (Eds.), Theory and Practice of Quality and Reliability Engineering in Asia Industry (pp. 115–123). Springer Singapore.
Ismail, F. (2018a). Implementasi Total Quality Management (TQM) di Lembaga Pendidikan. Jurnal Ilmiah Iqra’, 10(2), Article 2. https://doi.org/10.30984/jii.v10i2.591
Ismail, F. (2018b). Implementasi Total Quality Management (TQM) di Lembaga Pendidikan. Jurnal Ilmiah Iqra’, 10(2). https://doi.org/10.30984/jii.v10i2.591
Jasti, N. V. K., Venkateswaran, V., & Kota, S. (2021). Total Quality Management in higher education: A literature review on barriers, customers and accreditation. The TQM Journal, 34(5), 1250–1272. https://doi.org/10.1108/TQM-11-2020-0256
Jasti, N. V. K., Venkateswaran, V., & Kota, S. (2022). Total Quality Management in higher education: A literature review on barriers, customers and accreditation. The TQM Journal, 34(5), 1250–1272. https://doi.org/10.1108/TQM-11-2020-0256
Jasuri, J. (2014). TOTAL QUALITY MANAGEMENT (TQM) PADA LEMBAGA PENDIDIKAN ISLAM.
Kumar, A., Sarkar, M., Davis, E., Morphet, J., Maloney, S., Ilic, D., & Palermo, C. (2021). Impact of the COVID-19 pandemic on teaching and learning in health professional education: A mixed methods study protocol. BMC Medical Education, 21(1), 439. https://doi.org/10.1186/s12909-021-02871-w
Kurniawan, S., & Fitriyani, F. N. (2023). Thomas Lickona’s Idea on Character Education Which Builds Multicultural Awareness: Its Relevance for School/Madrasah in Indonesia. Al-Tadzkiyyah: Jurnal Pendidikan Islam, 14(1), Article 1. https://doi.org/10.24042/atjpi.v14i1.15820
Lickona, T. (2015). Characters Mathers; Persoalan Karakter, Bagaimana Membantu Anak Mengembangkan Penilaian Yang Baik, Integritas, dan Kebijakan Penting Lainnya. PT Bumi Aksara.
McEwan, D., Ruissen, G. R., Eys, M. A., Zumbo, B. D., & Beauchamp, M. R. (2017). The Effectiveness of Teamwork Training on Teamwork Behaviors and Team Performance: A Systematic Review and Meta-Analysis of Controlled Interventions. PLOS ONE, 12(1), e0169604. https://doi.org/10.1371/journal.pone.0169604
Mosadeghrad, A. (2006). The impact of organizational culture on the successful implementation of total quality management. The TQM Magazine, 18(6), 606–625. https://doi.org/10.1108/09544780610707101
Natalia, V. E. D., Pratama, A. O. S., & Astuti, M. D. (2021). Implementation of Pancasila Values in Character Education: A Literature Review.
Papanthymou, A., & Darra, M. (2017). Quality Management in Higher Education: Review and Perspectives. Higher Education Studies, 7(3), Article 3. https://doi.org/10.5539/hes.v7n3p132
Prabowo, S. (2012). Total Quality Management dalam Pendidikan. Jurnal Sosial Humaniora, 5(1).
Ramli, N., Muljono, P., & Afendi, F. M. (2018). External Factors, Internal Factors and Self-Directed Learning Readiness. Journal of Education and E-Learning Research, 5(1), 37–42. https://doi.org/10.20448/journal.509.2018.51.37.42
Ratna, W. D. (1988). Teori-Teori Belajar. Erlangga.
Robiasih, H., Setiawan, A., & Dardjito, H. (2021). Character education strengthening model during learning from home: Ki Hajar Dewantara’s scaffolding concept. Jurnal Penelitian Dan Evaluasi Pendidikan, 25(1), Article 1. https://doi.org/10.21831/pep.v25i1.36385
Rusydiyah, Evi. F., Ummah, Fiena. S., & Mudlofir, A. (2020). The Impelmentation of Laptop Mobile in the Teaching-Learning Process in Islamic Boarding School.
Sagala, S. (2010). Manajemen Strategik dalam Peningkatan Mutu Pendidikan. Alfabeta.
Samani, M. (2013). Konsep dan Model Pendidikan Karakter. PT REMAJA ROSDAKARYA.
Saputrasuhar, U. (2015). Manajemen Pendidikan Perguruan Tinggi. PT Refika Aditama.
Schmalz, M. C. (2021). Recent Studies on Common Ownership, Firm Behavior, and Market Outcomes. The Antitrust Bulletin, 66(1), 12–38. https://doi.org/10.1177/0003603X20985804
Sciarelli, M., Gheith, M. H., & Tani, M. (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. The TQM Journal, 32(6), 1349–1372. https://doi.org/10.1108/TQM-01-2020-0014
Suartina, I. W., Swara, N. N. A. A. V., & Astiti, N. L. S. (2019). PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PERUSAHAAN MELALUI PERILAKU PRODUKTIF KARYAWAN PADA PT. TOMORROWâ€TMS ANTIQUES INDONESIA. Widya Manajemen, 1(2), Article 2. https://doi.org/10.32795/widyamanajemen.v1i2.349
Sukmadinata, N. S. (2007). Metode Penelitian Pendidikan. PT. Remaja Rosdakarya.
Triyanto, T. (2020). Peluang dan tantangan pendidikan karakter di era digital. Jurnal Civics: Media Kajian Kewarganegaraan, 17(2), Article 2. https://doi.org/10.21831/jc.v17i2.35476
Trullàs, J. C., Blay, C., Sarri, E., & Pujol, R. (2022). Effectiveness of problem-based learning methodology in undergraduate medical education: A scoping review. BMC Medical Education, 22(1), 104. https://doi.org/10.1186/s12909-022-03154-8
Tzanaki, A. (2022). Varieties and Mechanisms of Common Ownership: A Calibration Exercise for Competition Policy. Journal of Competition Law & Economics, 18(1), 168–254. https://doi.org/10.1093/joclec/nhab028
Usman, H. (2014). Manajemen: Teori, Praktik, dan Riset Pendidikan. Bumi Aksara.
Wang, C., Mirzaei, T., Xu, T., & Lin, H. (2022). How learner engagement impacts non-formal online learning outcomes through value co-creation: An empirical analysis. International Journal of Educational Technology in Higher Education, 19(1), 32. https://doi.org/10.1186/s41239-022-00341-x
Wiyani, N. A. (2022). PENDAMPINGAN PENYUSUNAN ACTION PLAN PROGRAM PENDIDIKAN KARAKTER BERBASIS TQM PADA PAUD ABACA LAREN. Al-Khidmat, 5(2), Article 2. https://doi.org/10.15575/jak.v5i2.19926
Zalat, M. M., Hamed, M. S., & Bolbol, S. A. (2021). The experiences, challenges, and acceptance of e-learning as a tool for teaching during the COVID-19 pandemic among university medical staff. PLOS ONE, 16(3), e0248758. https://doi.org/10.1371/journal.pone.0248758
Copyright (c) 2023 Ari Suandi
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License that allows others to copy and redistribute the material in any medium or format with an acknowledgement of the work's authorship and initial publication in this journal and also allows to remix, transform, and build upon the material for any purpose, even commercially with contributions under the same license as the original.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.