The Influence of Emotional Intelligence and Organizational Commitment on Employee Performance with Job Satisfaction as a Mediating Variable: A Study at Bank Syariah Indonesia Mataram Hasanudin Branch

Ghina Al Fathin Salsabila; Mahfud Asyari

doi:10.14421/qe58eg88

Authors

Ghina Al Fathin Salsabila UIN Sunan Kalijaga
Mahfud Asyari

DOI:

https://doi.org/10.14421/qe58eg88

Keywords:

Emotional Intelligence, Organizational Commitment, Job Satisfaction, Employee Performance, Islamic Banking

Abstract

ABSTRACT

Purpose : This study aims to examine the effect of Emotional Intelligence and Organizational Commitment on Employee Performance, with Job Satisfaction as a mediating variable, at BSI Mataram Branch.

Design/methodology/approach: A quantitative approach was employed using survey data collected from 40 employees. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS software to test direct and indirect relationships among variables.

Findings: The results indicate that Organizational Commitment has a positive and significant effect on Employee Performance, while Emotional Intelligence does not significantly affect performance directly. Emotional Intelligence and Organizational Commitment both significantly influence Job Satisfaction. However, Job Satisfaction does not significantly affect Employee Performance and does not mediate the relationships between Emotional Intelligence and performance nor between Organizational Commitment and performance.

Theoretical Contribution/Originality: This study contributes to the ongoing debate regarding the satisfaction–performance relationship by demonstrating that, in a highly standardized Islamic banking environment, Organizational Commitment plays a more dominant role in driving performance than Emotional Intelligence or Job Satisfaction.

Research limitation and implication: The study is limited by a small sample size and a single-branch focus. Practically, management should prioritize strengthening organizational commitment while positioning emotional intelligence development as a tool for enhancing service quality and employee well-being rather than direct productivity.

Keywords: Emotional Intelligence, Organizational Commitment, Job Satisfaction, Employee Performance, Islamic Banking

JEL Classification: M12, M19, D23

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