From E-Government to Smart Governance: Institutional Adoption of the Jogja Smart Service Application in Yogyakarta City
Main Article Content
Abstract
Jogja Smart Service (JSS) is a digital public service application developed by Dinas Komunikasi, Informatika dan Persandian Kota Yogyakarta to support independent services. E-Government Adoption is necessary because its concept has become a reference in realizing electronic-based governance, especially in simplifying services through the development of digital applications. This study uses descriptive qualitative research methods; data were collected through semi-structured interviews, non-participant observation, and documentary analysis with eleven informants selected through purposive sampling, and validity was established using methodological triangulation. This research was studied using Indrajit’s theory (2005), which contains components of E-Government adoption, including Competency Building, Capital, Cyber Laws, Connectivity, Content Development, and Citizen Interfaces. The results of the study shows that each of the adoption components has been largely met, with some components only partially fulfilled. The findings indicate that the adoption of E-Government principles in the Jogja Smart Service (USS) application has generally been implemented, although several components still require improvement. Competency Building is reflected through employee training programs that are not yet conducted routinely. The Capital component shows that JSS development is primarily funded through the Regional Revenue and Expenditure Budget (APBD), with additional ecosystem support from CSR initiatives. Cyber Laws are supported by central and regional regulations. Connectivity is supported by hardware and software infrastructure at DISKOMINFO Yogyakarta City, although system scalability and performance still require continuous evaluation. Content Development is reflected in the application's accessible interface and integrated services, while improvements in responsiveness and user experience remain necessary. Citizen Interfaces are demonstrated through multi-access communication channels for public services.
Downloads
Article Details
License
Please find the rights and licenses in Profetik: Jurnal Komunikasi by submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1. License
The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial 4.0 International License
2. Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3. User/Public Rights
Profetik's spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Profetik permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Profetik on distributing works in the journal and other media of publications. Unless otherwise stated, the authors are public entities as soon as their articles got published.
4. Rights of Authors
Authors retain all their rights to the published works, such as (but not limited to) the following rights;
Copyright and other proprietary rights relating to the article, such as patent rights, The right to use the substance of the article in own future works, including lectures and books, The right to reproduce the article for own purposes, The right to self-archive the article (please read out deposit policy), The right to enter into separate, additional contractual arrangements for the non-exclusive distribution of the article's published version (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal (Profetik: Jurnal Komunikasi).
5. Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Profetik will not be held liable for anything that may arise due to the author(s) internal dispute. Profetik will only communicate with the corresponding author.
6. Royalties
Being an open accessed journal and disseminating articles for free under the Creative Commons license term mentioned, author(s) aware that Profetik entitles the author(s) to no royalties or other fees.
7. Miscellaneous
Profetik will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Profetik's editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
References
Buku Panduan Jogja Smart Service Versi 3.0.
Cindy Mutia Annur. (2022, March 23). Ada 204,7 Juta Pengguna Internet di Indonesia Awal 2022. Databoks Katadata.
Dewi, K., Sari, A., & Winarno, W. A. (n.d.). IMPLEMENTASI E-GOVERNMENT SYSTEM DALAM UPAYA PENINGKATAN CLEAN AND GOOD GOVERNANCE DI INDONESIA.
Communication and Information Services DISKOMINFO dan Persandian Kota Yogyakarta. (2022). Laporan Kinerja Instansi Pemerintah (LKIP) Communication and Information Services DISKOMINFO dan Persandian Kota Yogyakarta.
Habibie, D. K. (2019). Citizen-Centric E-Government Pelayanan Publik. Jurnal Kebijakan Publik, 10(1), 1–8.
Lenak, S. M. C., Sumampow, I., & Waworundeng, W. (n.d.). Efektivitas Pelayanan Publik Melalui Penerapan Electronic Government Di Dinas Pendidikan Kota Tomohon. JURNAL GOVERNANCE, 1(1), 2021.
Mardikanto, & Totok. (2009). Sistem Penyuluhan Pertanian . UNS Press.
Masyhur, F. I. (2017). Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI) e-Government Research in Indonesia: Systematic Literature Review from The Perspective of e-Government Ranking Dimension Indonesia. 19(1), 51–62. http://pegi.layanan.go.id/
Oktavya, A. A., Kantor, P., Pajak, P., Dalam, P., Pelayanan, P., Kota, D., Dibawah Bimbingan Bapak, B., Muh, H., Jamal, A. M., Sidan, B., Wahyudi, S., & Sos, M. S. (2015). PENERAPAN (ELECTRONIC GOVERNMENT) e-GOVERNMENT PADA KANTOR PELAYANAN PAJAK PRATAMA DALAM PEMBERIAN PELAYANAN DI KOTA BONTANG Abstrak Ayu Aditya Oktavya, Penerapan Electronic Government (e-Government). 3(3), 1433–1447.
R Eko Indrajit, Akbar Zainuddin, & Dudy Rudianto. (2005). e-Government in Action , Ragam kasus Implementasi Sukses di Berbagai Belahan Dunia. Andi Offset.
Rijal, S., Ihsan, M., Ahmad, S., Islah, M., Politeknik, I., & Pandang, N. U. (2023). E-Government Applications In Public Service Innovation: Study Case In Gorontalo. Journal of Research and Development on Public Policy (Jarvic), 2(2).
Sri Hariyati, A. M., Nurayuni, I., Sa’diyah, I. S., Herawati, A. R., & Kismartini, K. (2022). Implementasi E-Government dalam Pelayanan Publik (Studi Kasus Penyelenggaraan Pelayanan KTP Elektronik di Kecamatan Pulomerak). Jurnal Manajemen Dan Ilmu Administrasi Publik (JMIAP), 203–208. https://doi.org/10.24036/jmiap.v4i3.360
Sudirman, F. A., & Saidin, S. (2022). Pemerintahan Berbasis Elektronik (E-Government) dan Pembangunan Berkelanjutan: Reviu Literatur Sistematis. Nakhoda: Jurnal Ilmu Pemerintahan, 21(1), 44–58. https://doi.org/10.35967/njip.v21i1.269
Sugiyono. (2015). Metode Penelitian Kuantitatif, Kualitatif dan R&D (2015. Alfabeta.
Sugiyono. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R&D.
Undang-Undang No. 14 Tahun 2008 tentang Keterbukaan Informasi Publik.
Yusuf Assidiq, W. S. (2018, June 11). JSS, Satu Aplikasi Berisi Banyak Layanan di Kota Yogyakarta. Republika News
Article Sidebar
Download this article
PDF