Implementasi Total Quality Management (TQM) di MAN 1 Bungo
DOI:
https://doi.org/10.14421/jpm.2024.305-312Keywords:
Education quality, Madrasah, Total Quality ManagementAbstract
This research aims to analyze the implementation of Total Quality Management (TQM) at MAN 1 Bungo, Jambi Province, as an effort to improve the quality of education. The research approach used is qualitative with a case study design. Data was obtained through in-depth interviews with the head of the madrasah, teachers, and administrative staff; observation of quality management activities; as well as document analysis. The results of the study show that MAN 1 Bungo has implemented TQM principles such as strategic quality planning, involvement of all madrasah members, and continuous evaluation. The main supporting factors are the visionary leadership of the head of the madrasah, teacher commitment, and community participation. The obstacles found include budget limitations, resistance from some teachers to innovation, and lack of quality management training. This study recommends strengthening the internal quality assurance system, ongoing training, and awarding outstanding teachers.
Downloads
References
Aqeel, S. (2024). An investigation of factors influencing sustainable education within Qatari high schools by using Total Quality Management (TQM) principles. Iconic Research and Engineering Journals, 8(6), 107–120.
Azra, A. (2012). Pendidikan Islam: Tradisi dan modernisasi menuju milenium baru. Jakarta: Kencana.
Crosby, P. B. (1995). Quality is free: The art of making quality certain. McGraw-Hill.
Deming, W. E. (1986). Out of the crisis. MIT Press.
Fauzi, R., Robita, A., Noor, M., Junaidi, A., & Chotib, M. (2023). Implementing TQM in Islamic Education: A Phenomenological Study of Management Practice at MTs Darul Amin Palangka Raya. Mudir: Jurnal Manajemen Pendidikan. https://doi.org/10.55352/53tcj619
Febriani, S., & Sesmiarni, Z. (2024). Building Quality Islamic Schools through Total Quality Management. Journal of Advanced Islamic Educational Management, 4(2). https://doi.org/10.24042/jaiem.v4i2.24638
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Pearson.
Ibrahim, M. R., Muhammad, D. U., Muhammad, B., Alaezi, J. O., & Agidani, J. (2023). The key to organizational and construction excellence: A study of Total Quality Management. arXiv Preprint. https://arxiv.org/abs/2305.13104
Kementerian Pendidikan dan Kebudayaan. (2020). Peraturan Menteri Pendidikan dan Kebudayaan Republik Indonesia Nomor 21 Tahun 2020 tentang Standar Nasional Pendidikan. Jakarta: Kemendikbud.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). Sage Publications.
Nata, A. (2021). Manajemen Pendidikan Islam di Era Globalisasi. Jakarta: Rajawali Pers.
Ntokas, K., et al. (2024). Leadership and quality enhancement in secondary education: A comparative analysis of TQM and EFQM. Merits, 4(4), 440–452. https://doi.org/10.3390/merits4040031
Sallis, E. (2015). Total quality management in education. Routledge.
Susilowati, R., & Sumiati. (2025). Strategy for implementing Total Quality Management to achieve quality education in higher education. Journal of Information Systems Engineering and Management, 10(4). https://jisem-journal.com/index.php/journal/article/view/10185
Zamroni. (2019). Manajemen mutu pendidikan. Yogyakarta: UNY Press.
