Analysis of The Influence of Information Quality, Ease of Use, and Trust on Online Purchase Decisions on Shopee (Research On Users Of The Shopee E-Commerce Platform At Muhammadiyah University Yogyakarta)

Authors

  • Agil Fatasyan Inggaris Department Management, Yogyakarta Muhammadiyah University, Yogyakarta, Indonesia
  • Sutrisno Wibowo Department Management, Yogyakarta Muhammadiyah University, Yogyakarta, Indonesia

DOI:

https://doi.org/10.14421/jbmib.v2i3.2095

Keywords:

Quality of Information, Ease of Use, Trust, Purchase Decision, Shopee.

Abstract

Research Aims: This study aims to analyze of the influence of information quality, ease of use, and trust on online purchase decisions on shopee (study of shopee.co.id buying and selling site users at yogyakarta muhammadiyah university).

Methodology: The study employs a quantitative survey approach, targeting all students, particularly female students, at Muhammadiyah University of Yogyakarta. The sample comprises 100 respondents from the Faculty of Economics and Business. The data analysis involves Multiple Linear Regression, Simultaneous Significance Test (F Test), Individual Parameter Significance Test (t-test), and Coefficient of Determination Analysis (R²).

Research Findings: The findings indicate a notable and positive impact of information quality, ease of use, and mutual trust on online purchasing decisions at Shopee. Specifically, information quality, ease of use, and trust each individually exhibit a significant positive influence on online purchasing decisions at Shopee.

Theoretical Contribution: The theoretical contribution of this research lies in its comprehensive assessment of multiple factors and their individual impacts on online purchasing decisions. The study enriches existing theoretical frameworks related to e-commerce and consumer behavior, paving the way for more nuanced and context-specific investigations in the field.

Implication: The implications suggest actionable steps for Shopee to enhance its online platform, build trust, and tailor strategies to influence information quality, ease of use, and trust for more effective online purchasing decisions.

Downloads

Download data is not yet available.
Abstract viewed: 382 times | PDF downloaded = 277 times

References

Arikunto, Suharsimi, (2018). Prosedur Penelitian : Suatu Pendekatan Praktik, Edisi. Revisi VI, Jakarta : PT Rineka Cipta

Ayuningtyas, Locana. (2015). Pengaruh Harga, Promosi, Merek, dan Kualitas Produk terhadap Keputusan Pembelian Jilbab Elzatta di Royal Plaza Surabaya. Jurnal Pendidikan Tata Niaga.

Dede Solihin, (2020). Pengaruh Kepercayaan Pelanggan dan Promosi TerhadapKeputusan Pembelian Konsumen Pada Online Shop Mikaylaku Dengan Minat Beli Sebagai Variabel Intervening . JURNAL MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi, Vol. 4, No. 1, Juni 2020: 38 – 51

Fatmawati, Endang. (2015). “Technology Acceptance Model (TAM) Untuk Menganalisis Penerimaan Terhadap Sistem Informasi Perpustakaan”. Jurnal Iqra 09.

Florentinus Bigar Anung Anandita & Sumarno Dwi Saputra. (2015). Analisis Pengaruh Kepercayaan, Keamanan, Kualitas Pelayanan, dan Persepsi Risiko Terhadap Keputusan Pembelian Melalui Jejaring Sosial. Vol. 15, No. 2 Juni 2015.Hal : 203-210

Henry Simamora, (2015), Manajemen Sumber Daya Manusia, Gramedia, Jakarta.

Hidayatullah. (2019). Pengaruh Kemudahan, Kepercayaan Pelanggan dan Kualitas Informasi Terhadap Keputusan Pembelian Online.

Husein, Umar. (2014). Metode Penelitian untuk Skripsi dan Tesis Bisnis. Jakarta : PT.Raja Grafindo Persada

Irmadhani & Nugroho, Mahendra Adhi. (2012). “Pengaruh Persepsi Kebermanfaatan,Persepsi Kemudahan Penggunaan dan Computer Self Efficacy, Terhadap Penggunaan Online Banking Pada Mahasiswa S1 Fakultas Ekonomi Universitas Negeri Yogyakarta”, Kajian Pendidikan & Akuntansi Indonesia, Fakultas Ekonomi Universitas Negeri Yogyakarta, Vol1, No 3 (2012).

Ismail Hidayat, Rois Arifin dan A. Agus Priyono. (2013). Pengaruh Kepercayaan, Kemudahan, Harga dan Kualitas Informasi penggunaan E-commerce terhadap Keputusan Pembelian secara online pada situs Bukalapak.com (Studi Pada Mahasiswa S1 Fak. Ekonomi Unisma Angkatan 2013).

Jogiyanto, (2019). Sistem Informasi Keprilakuan. Penerbit ANDI. Yogyakarta.

Kartika Ayuningtiyas & Hendra Gunawan, S.E., M.Sc.(2018). Pengaruh Kepercayaan, Kemudahan dan Kualitas Informasi Terhadap Keputusan Pembelian Daring di Aplikasi Bukalapak pada Mahasiswa Politeknik Negeri Batam. Vol.2, No. 1, Maret 2018.Hal : 152-165

Kotler, Phillip dan Kevin Lane Keller. (2016). Manajemen Pemasaran edisi 12 Jilid 1. & 2.Jakarta: PT. Indeks.

Mohd Fazli Mohd Sam, (2019). Website Quality and Consumer Online Purchase Intention of Air Ticket. International Journal of Basic & AppliedSciences IJBAS-IJENS Vol:09 No:10

Osly Usman & Nadilla Izhari. (2019). The Effect of Trust, Security, Service Quality, and Risk Perception of Purchasing Decisions Through Social Network Sites.

Osly Usman & Nur Diana Cahya Ningrum. (2019). The Influence of website design, Price, Trust and Security on Products Purchases Through online shopping

Osly Usman, M.Bus & Chairunnisa. (2019). Influence of Trust, Ease, Quality of information, and Display products on Purchase Decisions in social media.

Penia Anggraeni & Putu Nina Madiawati. (2016). Pengaruh Kepercayaan dan Kualitas Informasi Terhadap Keputusan Pembelian Secara Online Pada Situs www.traveloka.com Vol.3, No.2 Agustus 2016.Hal : 1880.

Sari, M. P. (2015). Pengaruh Kepercayaan, Kemudahan dan Kualitas Informasi Terhadap Keputusan Pemblian Secara Online Di Situs Lazada.co.id Pada Mahasiswa/I Fakultas Ekonomi dan BisnisUSU. Jurnal Ekonomi Universitas Sumatera Utara.

Schiffman, Kanuk. (2010). Perilaku Konsumen, ed 7, Alih Bahasa: Zulkifli. PT. Indeks, Jakarta.

Setyawan, Eko. (2019). Antecedent of Consumer Attitudes Toward Online Shopping in Indonesia. The International Journal of Business Management and Technology, Volume 3 Issue 2March-April2019 ISSN: 2581-3889

Siagian, Hotlan., Cahyono, Hotlan., (2014), Analisis Website Quality, Trust, dan. Loyalty Pelanggan Online Shop, Jurnal Manajemen Pemasaran. Vol 8 No. 2.

Sudaryono. (2012) . Statistika Probabilitas (Teori dan Aplikasi). Yogyakarta: Andi.

Sugiyono. (2018) . Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Wardoyo & Intan Andini. (2017). Faktor-faktor Yang Berpengaruh Terhadap Keputusan Pembelian Secara Online Pada Mahasiswa Universitas Gunadarma. Vol. 19, No. 1 Juni 2017.

Wardoyo & Meilani Dwiati Susilo. (2017). Faktor-faktor yang berpengaruh terhadap keputusan pembelian secara online. Jakarta : ISSN NO: 2541‐3406.

Wijaya, Chandra & Sesilya Kempa. (2018). Pengaruh Kepercayaan, Kemudahan, Kualitas Informasi Terhadap Kepuasan Konsumen Melalui Keputusan Pembelian Produk Fashion di Lazada.Vol. 6, No.2 (2018).

Yoon C Kho, (2015). Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase IntentionIn The Online Environment. International Journal of Management & Information Systems –First Quarter2015Volume 19, Number 1

Yuniarti, Vinna Sri. (2015). Prilaku Konsumen.Bandung: Pustaka Setia.

Downloads

Published

2023-12-26

Issue

Section

Articles