Pengelolaan Tenaga Kerja Difabel untuk Mewujudkan Workplace Inclusion

Main Article Content

Sari Dewi Poerwanti


The focus of this study is the management of workers with disabilities as efforts to achieve an inclusive workplace in PT. Trans Retail Indonesia. The study also elaborates supporting and inhibiting factors in the implementation of labor management. This is a qualitative research that collects the data using literary studies, observation and in-depth interview. The result shows that the management is started from knowledge level of the company about workers with disabilities, selection process, development, compensation and maintaining the employs. In addition, they identify key factors of managing different ability such as stakesholders, associate support, mentoring and counseling for workers with disabilities. The obstacles of managing workers with disabilities include professionalism, communication, and productivity that lead to an attempt of firing. Overall, PT. Trans Retail Indonesia can be classified as one with ability to develop diversity management in order to organize a workplace inclusion.

[Penelitian ini membahas pengelolaan tenaga kerja difabel (diversity management) di PT. Trans Retail Indonesia serta faktor pendukung dan penghambat dalam pelaksanaan pengelolaan tenaga kerja penyandang disabilitas yang diterapkan oleh perusahaan dalam mewujudkan tempat kerja yang inklusif. Ini adalah penelitian kualitatif yang mengumpulkan data dari literatur, wawancara, dan observasi. Analisis dimulai dari pemahaman perusahaan mengenai tenaga kerja difabel, pengadaan tenaga kerja, pembinaan tenaga kerja, pemberian balas-jasa dan pemeliharaan tenaga kerja. Penelitian menemukan faktor pendukung pengelolaan tenaga kerja berupa kerjasama stakesholders, dukungan rekan kerja, pendampingan serta konseling bagi karyawan difabel. Sedangkan faktor penghambatnya adalah komunikasi, dukungan sejawat, tenaga profesional dan produktivitas kerja karyawan difabel yang mengancam keberlanjutan kerja mereka. Meskipun demikian, PT. Trans Retail Indonesia dapat dianggap memiliki modal yang cukup untuk mengembangkan diversity management dalam upaya mewujudkan workplace inclusion. ]


Download data is not yet available.
Abstract Viewed = 2109 times
PDF downloaded = 4641 times

Article Details

How to Cite
Poerwanti, S. D. (2017). Pengelolaan Tenaga Kerja Difabel untuk Mewujudkan Workplace Inclusion. INKLUSI, 4(1), 1–24.


Bacchi, Carol. (1990). Same Difference: Feminism and sexual Difference. Sydney: Allen & Uwin

Creswell, John W. (2014). Research Design Qualitative, Quantitative, and Mixed Methods Approaches. United Kingdom : Sage

Equality and Human Rights Commission Guidance. (2010). An employer’s guide to Creating an inclusive workplace. England: Equality and Human Rights Commission Publish

Gardenswartz, L. and A. Rowe. (1994). Dimensions of Diversity, Diverse Teams at Work. New York: McGraw-Hill

Hallahan, D. P., & Kauffman, J. M. (2006). Exceptional Children: An Introduction to Special Education (10th ed). Boston: Pearson

International Labour Organization (ILO). (2013). Pedoman ILO tentang Pengelolaan Penyandang Disabilitas Di Tempat Kerja. Jakarta: ILO

Kreitner, Robert dan Angelo Kinicki. (2010). Organizational behavior ninth edition. US: McGraw Hill

Lembaga Administrasi Negara (LAN). (2010). Manajemen Pelayanan Inklusif. Jakarta: Pusat Kajian Manajemen Pelayanan.

Miller, Frederick A. and Katz, Judith H. (2002). The Inclusion Breakthrough: Unleashing the Real Power of Diversity. San Francisco: Berrett-Koehler Publishers.

Fuller, Sandra K. (2010). Employment for the developmentally disabled via one-stop centers. Capella University

Groysberg, Boris, dan Katherine Connolly. (2013). Great Leaders Who Make the Mix Work. Harvard Business Review 91, no. 9 hal 68–76

Hernandez, Brigida., et al. (2011). Workers with Disabilities: Exploring the Hiring Intentions of Non-profit and For-profit Employers. Employ Respons Rights J Vol. 24 hal 237–249

Macy, Granger. (1996). Accommodating employee with disabilities: a matter of attitude. journal of managerial issues vol. 8 no. 1. Pittsburg State University

Nilson, Julie. (1997). Developing Diversity Program. Healthcare Executive. US: ProQuest.

Nina Nevala, Irmeli Pehkonen, Inka Koskela, Johanna Ruusuvuori, Heidi Anttila. (2014). Workplace Accommodation Among Persons with Disabilities: A Systematic Review of Its Effectiveness and Barriers or Facilitators. Journal of Occupational Rehabilitation.

Roberge, Marie-Elene., Lewicki, Roy J., Hietapelto, Amy., Abdyldaeva, Aijana. (2011). From theory to practive: Recommending supportive diversity practices. US: Journal of Diversity Management.

Susilowati, Ima dan Indana Laazulva. (2014). Assessment on Private Sector Employment of People With Dissability. CIRCLE Indonesia

Thomas David A. & Ely, Robin J.. (1996). Making differences matter: A new paradigm for managing diversity. Harvard Business Review hal 79-90.

Wentling, Rose Mary & Nilda Palma-Rivas. (1997). Diversity in the Workforce Series Report #1: Diversity in the Workforce: A Literature Review MDS-934. National Center for Research in Vocational Education Graduate School of Education

Williams, K., dan C. A. O'Reilly. (1998). Demography and Diversity in Organizations, Research in Organizational Behavior, hal .77-140. Berkeley: University of California

Undang-undang No 8 tahun 2016 Tentang Penyandang Disabilitas

CLC Human Resources. (2012). Creating Competitive Advantage Through Workplace Diversity. The Corporate Executive Board Company. 20 Maret 2015.

Indonesia Business Daily (edisi 02/11/2014). Penyandang Cacat: Inilah 10 Perusahaan Yang Raih Penghargaan Dari Kementerian Tenaga Kerja. 2 Desember 2014.

International Labour Organization (ILO). (2011). Mempromosikan Pekerjaan Layak Bagi Semua Orang: Membuka Kesempatan pelatihan dan Kerja bagi Penyandang Disabilitas. 24 September 2014.

Pusdatin Kemsos RI. (2012). Rekapitulasi Data Penyandang Masalah Kesejahteraan Sosial (PMKS) Per Provinsi Tahun 2012. 10 September 2014.

World Health Organization dan World Bank. (2011). World Report on Disability 2011. Geneva. 2 Juli 2014. report/en/index.html.

Republika Online. (Edisi 18 December 2014). Angkatan Kerja Difabel Akan Didata. 2 Desember 2014. s8bh-angkatan-kerja-difabel-akan-didata