Complaints and Appeals Policy

Complaints and Appeals Policy

Jurnal Studi Ilmu-ilmu al-Qur'an dan Hadis

Faculty of Ushuluddin and Islamic Thought, Universitas Islam Negeri Sunan Kalijaga Yogyakarta

1. Purpose

Jurnal Studi Ilmu-ilmu al-Qur'an dan Hadis is committed to handling complaints and appeals fairly, respectfully, and transparently. This policy provides a practical route for authors, reviewers, readers, and other parties to raise concerns about editorial process, peer review, publication ethics, or published content.

Complaints and appeals are handled with confidentiality and proportionality. The journal will consider evidence carefully and will not allow personal pressure, institutional influence, abusive communication, or unsupported allegations to determine editorial outcomes.

2. Complaints

A complaint may concern editorial delay, reviewer conduct, conflict of interest, plagiarism, citation manipulation, peer-review manipulation, factual error, ethical oversight, website information, or the handling of a published article. Complaints should be made in good faith, written clearly, and supported by evidence.

The journal will not process complaints that are abusive, discriminatory, threatening, defamatory, or unsupported by reasonable information. However, a complaint will be considered seriously when it identifies a specific concern that may affect editorial fairness, publication ethics, or the integrity of the scholarly record.

3. Appeals Against Editorial Decisions

Authors may appeal an editorial decision if they believe that a significant procedural error, factual misunderstanding, conflict of interest, or serious misreading of the manuscript affected the decision. An appeal should explain the specific reason for reconsideration and should refer to the manuscript record, reviewer comments, or editorial correspondence where relevant.

An appeal does not guarantee that the decision will be changed. The journal will not normally reconsider a decision when the appeal only expresses disagreement with academic judgment, asks for a different reviewer without evidence, or repeats arguments already considered during review.

4. How to Submit a Complaint or Appeal

Complaints and appeals should be sent to jurnalqurdis@uin-suka.ac.id. The message should include the sender's name and contact information, manuscript or article title where relevant, a clear description of the issue, supporting evidence, and any relevant dates or correspondence.

Anonymous complaints may be considered only when they include sufficient evidence for the journal to assess the concern responsibly. The journal may request additional information before deciding whether further action is needed.

5. Handling Procedure

The editorial office will acknowledge the complaint or appeal and determine whether it falls within the journal's responsibility. The matter may be assigned to the editor-in-chief, handling editor, senior editorial board member, or publisher representative, depending on the nature of the issue.

If the complaint concerns the editor-in-chief, it will be handled by another senior editorial board member or by the publisher's representative. Where necessary, the journal may consult reviewers, editorial board members, the publisher, institutions, or relevant external guidance before reaching an outcome.

6. Possible Outcomes

Possible outcomes include an explanation, correction of a procedural error, request for additional information, additional editorial review, revised decision, published correction, expression of concern, retraction, or no further action. The journal will aim to resolve complaints proportionately while protecting editorial independence and the integrity of the scholarly record.

 

Approved by: Editorial Board of Jurnal Studi Ilmu-ilmu al-Qur'an dan Hadis

Last updated: 1 May 2026